Shift Supervisor

Zapp

Zapp

People & HR
Posted on Oct 2, 2024
Central Operations · HQ

Shift Supervisor

Job Purpose:

  • Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
  • To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.

Main Accountabilities and Responsibilities:

  • Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
  • Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates
  • Owning stock management - from inbounding and putaway to cycle counting
  • Provide end of shift reports to the next incoming Shift Manager
  • Check staff resourcing ahead of time and resolve any issues.
  • Ensure correct attendance management procedures are followed when issues arise
  • Practising Health & Safety as a maximal priority
  • Manage and report on performance during the shift - including escalation of issues
  • Liaise with the Store Operations Manager regularly to discuss performance improvements

Skills, Experience and Attributes

  • Previous experience managing front line operations teams whilst meeting demanding performance standards
  • Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
  • Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
  • The ability to confidently and independently lead shifts
  • Strong problem-solving and organisational skills
  • Flexibility to be available for morning, daytime and nightime shifts

About Zapp

With on-demand essential items delivered in minutes, 24 hours a day and 7 days a week, Zapp is building the future of convenience retail. and London’s leading premium & luxury ‘quick commerce’ provider.

Department
Central Operations
Central Operations · HQ

Shift Supervisor

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