Store Associate



London, UK
Posted on Monday, July 1, 2024

Location: Central London Stores

Job Purpose:

Store Associates form the backbone of our operations - they manage the picking and packing of customer orders, delivery handover to our assigned riders, all whilst ensuring accurate stock management.

In addition to playing a key role in Zapp’s operations, you’ll also enjoy a strong career path ahead of you - those who demonstrate strong performance in this position will have the opportunity to progress into a role as Shift Manager.


  • Picking and packing customer orders quickly, accurately and with a high level of care.
  • Securing packed orders before handover to our third party riders.
  • Ensuring your Zapp Store is clean and tidy at all times and that any potential hazards are dealt with safely and efficiently.
  • Maintaining a high level of stock accuracy by conducting thorough stock checks.
  • Checking stock availability and expiry dates whenever picking items or adding items to stock.
  • Ensuring deliveries are added to stock and scanned on the system correctly.
  • Investigating discrepancies and using your initiative to resolve issues.
  • Helping with ad-hoc tasks when the need arises.

    Skills, Experience and Attributes

    • Comfortable communicating in English
    • Great listening and communication skills
    • Punctual with time management, with the ability to be flexible
    • Proactive and able to take initiative with problem solving
    • Can work at a fast pace and under pressure
    • Experience of working in retail (desirable, but not essential)
    • Skilled with a barcode scanner (desirable, but not essential.

      About Zapp

      With on-demand essential items delivered in minutes, 24 hours a day and 7 days a week, Zapp is building the future of convenience retail. and London’s leading premium & luxury ‘quick commerce’ provider.