Shift Manager



Posted on Wednesday, June 26, 2024

Job Purpose:

  • Our Shift Managers are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
  • To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.

Main Accountabilities and Responsibilities:

  • Manage your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
  • Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates
  • Owning stock management - from inbounding and putaway to cycle counting
  • Provide end of shift reports to the next incoming Shift Manager
  • Check staff resourcing ahead of time and resolve any issues.
  • Ensure correct attendance management procedures are followed when issues arise
  • Practising Health & Safety as a maximal priority
  • Manage and report on performance during the shift - including escalation of issues
  • Liaise with the Store Operations Manager regularly to discuss performance improvements

    Skills, Experience and Attributes

    • Previous experience managing front line operations teams whilst meeting demanding performance standards
    • Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
    • Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
    • The ability to confidently and independently lead shifts
    • Strong problem-solving and organisational skills
    • Flexibility to be available for morning, daytime and nightime shifts

      About Zapp

      With on-demand essential items delivered in minutes, 24 hours a day and 7 days a week, Zapp is building the future of convenience retail. and London’s leading premium & luxury ‘quick commerce’ provider.