Associate, Merchandising (e-Commerce)



Sales & Business Development
Posted on Thursday, June 20, 2024

Associate, Merchandising (e-Commerce)

We are seeking a dynamic Associate Merchandiser to join our merchandising team. You will enhance our product range, ensuring our platform remains the go-to destination for luxury convenience retail.

You will be someone who is excited about understanding customer needs, trends and the retail environment with a commercial mindset. You will have an impeccable attention to detail, creative vision, be data-driven and have exceptional communication skills. Ultimately you will have a direct impact on increasing sales and profitability of the business to drive sustainable growth.

Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.

Key Responsibilities:

  • Create and maintain engaging product content on the Zapp app and website.
  • Work closely with the Category and Marketing teams to plan and develop merchandising strategies, such as iconic collections.
  • Develop features on the online platform and app in close collaboration with the product and technology teams.
  • Analyse sales data, customer behaviours, reactions, insights and market trends to anticipate customer needs.
  • Define, set up, analyse and report on the performance of the catalogue.
  • Devise long-term development strategies for product category.
  • Approach decisions in a data-driven, strategic manner to optimise the catalogue offering.
  • Liaise with the marketing teams to determine competitive pricing and promotional activities of product categories.
  • Collaborate with procurement to ensure operational excellence.
  • Assume responsibility for revenue, margin and a great perceived catalogue.


  • Proven track record of creating successful merchandising strategies and managing product assortments.
  • A passion for customer experience, with a proven ability to translate customer needs into business strategy.
  • Excellent organisational skills and attention to detail.
  • Strong analytical skills including excellent knowledge of Google Workspace, in particular knowledge of Looker is advantageous.
  • 'Fly high & dive deep' mindset, strategic and hands-on at the same time.


  • Enjoy 25 days holiday per, plus bank holidays
  • Private Health Insurance
  • Perkbox
  • Extended sick pay and maternity / paternity leave pay