Manager, Sales & Operations Planning (S&OP)



Sales & Business Development, Operations
Posted on Friday, June 7, 2024

Manager, Sales & Operations Planning (S&OP)
South West London (Onsite)

Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.

Key responsibilities:

  • Utilise data analytics, market trends, and customer behaviour insights to generate precise demand forecasts for groceries and household goods, taking into account seasonality and trends.
  • Develop, implement, and continuously improve the S&OP process.
  • Work closely with the supply chain team to maintain inventory levels, ensuring product availability whilst minimising excess stock and waste.
  • Define and track KPIs relevant to online grocery and convenience retail, using data-driven insights to make informed decisions.
  • Proactively identify and address potential supply chain risks, implementing contingency plans to minimise disruptions and maintain consistent product availability.
  • Lead regular S&OP meetings with relevant stakeholders to review performance, discuss demand-supply gaps, and align on corrective actions.
  • Continuously seek opportunities to optimise the S&OP process and systems, enhancing efficiency, agility, and customer satisfaction.

The ideal candidate will have the following:

    • At least 4 years previous experience in Sales & Operations Planning, demand forecasting, and supply chain management, preferably in the online grocery or retail industry.
    • Degree in Mathematics and Computing, Supply Chain Management, Engineering, or a related field.
    • Strong analytical and data-driven decision-making skills, with proficiency in using G-suite packages and advanced Excel tools. SQL and Python skills are a plus.
    • Excellent communication and interpersonal abilities, adept at collaborating with diverse teams and stakeholders at all levels.
    • Deep understanding of supply chain dynamics, inventory management, and distribution strategies specific to the online grocery and convenience sector.
    • Capacity to analyse and predict potential gaps and related root causes in the supply chain dynamics


    • Enjoy 25 days holiday per, plus bank holidays
    • Private Health Insurance
    • Extended sick pay and maternity / paternity leave pay
    • Monthly Zapp Credit

At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and bring our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.