Portfolio Jobs

Store Operations Manager
London

Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.

As a Store Operations Manager, you’d take responsibility for overseeing daily store operations (including PnL, inventory management and loss prevention), creating store strategies in conjunction with the Senior Management, maintaining food health and safety standards and ensuring Zapp processes and policies are upheld at all times. You will pride yourself in nurturing the team to be the best versions of themselves so they can in turn provide the best service to customers.

Responsibilities:

• Ensure all Zapp policies and procedures are adhered to at all times and all operational standards are met.
• Maintain the highest level of security for both inventory and assets.
• Create Store business plans in conjunction with the AOM, which deliver business goals and performance targets.
• Maintain and improve Food Safety and Health and Safety Standards for the Store.
• Own the condition and maintenance of the building(s), equipment and the fleet.
• Promote the licencing objectives and demonstrate that licence conditions are fully met at all times.
• Review, improve and maintain standard operating procedures.
• Manage, engage, train and motivate the Store team creating a welfare culture and high-performing team.
• Provide and sustain the highest standards of customer service.
• Review, achieve and improve budgets, targets and KPI’s.

Qualifications:

• Experienced in 24/7 operations.
• People-motivator, a strong leader with coaching skills to train and mentor Shift Leaders and frontline associates.
• Previously led teams of 15+, including effectively leading other Managers.
• Willingness to work various shifts and weekends to support the operation.
• Ability to quickly derive insights and implement changes based on analysing data.
• Comfortable with new technologies and can adapt when they aren’t functioning
• Strong communicator both written and verbally.
• Team player who will work with other SMs and central teams to seek guidance or suggest improvement.
• Experience in the Retail or Logistics industry would be an advantage.

At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and bring our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.