CRM & eDM, Senior Manager
Nothing
Who are we?
Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back.
To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.
In four years, we’ve sold over 6 million products worldwide including Phone (1), which was listed on Time Magazine's Best Inventions of 2022 for Innovative Smartphone Design. In 2024, we launched our third and fourth smartphones, as well as a new audio lineup, including our debut in Open Sound Technology: Ear (open).
Alongside our core product range, we also have CMF by Nothing. A sub-brand dedicated to making great design more accessible without compromising on quality and innovation.
Everyday at Nothing we share an optimism that we’re making a difference to the world. If that sounds like something you'd like to be part of, read on...
Senior Manager, eDM & CRM
This is an exciting opportunity to join Nothing technology working within the growth marketing & ecom division. We are seeking an experienced and highly motivated Senior Manager, eDM & CRM to join our dynamic marketing team. In this role, you will be responsible for overseeing the strategy, execution, and optimization of customer email marketing campaigns and CRM journeys. You will also lead global customer data workstreams, ensuring seamless integration between marketing technology platforms and customer touchpoints.
The successful candidate will be confident and comfortable in both high-level strategic thinking, as well as hands-on implementation; you will be directly responsible in the creation of email campaigns, templates, and customer journeys while also managing larger, strategic projects. Your role will focus on enhancing customer engagement, improving lifecycle marketing, and driving business growth by leveraging our eDM platform for effective communication and data management.
Respobsiblities:
- Campaign Strategy & Execution
- Customer Journeys
- Platform Expertise
- Data-Driven Insights
- Global Workstreams
- Project Leadership & Hands-On Execution
- Project Management
- Hands-On Execution
- Customer Data & CRM Systems Management
- Customer Data Segmentation
- Database & Systems Integration
- Compliance & Best Practices
Requirements:
- Demonstrable commercial experience in email marketing, CRM management, or lifecycle marketing, with a strong focus on customer journey management and automation.
- Deep experience using Salesforce Marketing Cloud or Sales Cloud, and Klaviyo for email marketing and CRM automation. Strong knowledge of both platforms' functionalities (email templates, journey builders, segmentation, reporting, etc.).
- Hands-On Technical Skills: Proven ability to build, test, and launch email campaigns and automated journeys. Experience with HTML, CSS, and email testing tools for creating responsive email templates and troubleshooting.
- Project Leadership: Experience leading cross-functional teams and managing complex marketing projects. Ability to balance strategic thinking with hands-on execution.
- Data-Driven & Analytical: Strong analytical skills, with the ability to interpret data, derive insights, and make data-driven decisions. Proficiency in analytics platforms like Google Analytics, Excel, or other reporting tools.
We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.