Associate- Capacity Operations

Builder

Builder

Operations
Gurugram, Haryana, India
Posted on Jul 30, 2024

About Builder.ai

We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the Role

We are looking for an Associate - Capacity Operations to join our team and help manage escalations from our Delivery Team, Capacity Network Partners, and Developers. In this role, you will need to have excellent problem-solving skills and technical knowledge to be able to resolve these queries. You should also be able to handle escalated issues for a workforce of 1500 developers. Additionally, you should be able to set up meetings to resolve quality issues that the Delivery Team is facing and have an understanding of Agile, project management, and a bit of technical knowledge.

Why we need this Role

We are expanding and need to further add few more processes to provide support to 1500 developers and Delivery team.