Support Engineer Lead
Builder
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See open jobs at Builder.See open jobs similar to "Support Engineer Lead" Tapestry.Customer Service
Gurugram, Haryana, India
Posted on Friday, February 2, 2024
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Conduct remote troubleshooting
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
This job is no longer accepting applications
See open jobs at Builder.See open jobs similar to "Support Engineer Lead" Tapestry.