Product Manager - Delivery Experience



London, UK
Posted on Friday, September 1, 2023

About Us

We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at

At we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why we need this role

We’re looking for an experienced and entrepreneurial Senior Product Manager to work on the products which support the delivery of our customers’ apps. We need someone who can see the big picture strategy across multiple products, and engage with a wide range of internal stakeholders to recognise their requirements and translate them into highly effective solutions. We need someone who can effectively manage incoming requests, triage issues and priorotise the development team to address the most needful issues.

What will you be doing?

  • Working closely with the Director of Dx to look after the health of a range of products after they have launched.
  • Managing incoming requests from internal stakeholders to prioritise requests vs critical bugs, aligning with business goals and customer needs.
  • Identifying and resolving issues in business process, and the underlying product resolution
  • Woking closely with an international team to deliver best-in-class products.
  • Lead post-launch product support, managing customer requests, and ensuring timely resolutions.
  • Interface directly with customers, providing updates, managing expectations, and collecting feedback.
  • Collaborate with cross-functional teams to propose customer-centric solutions and oversee bug fixes.
  • Maintain clear documentation, track data-driven insights, and drive continuous process improvements.
  • Act as a product evangelist, promoting product value and benefits.
  • Excellent ability to identify, measure and improve KPIs on customer facing products.
  • 5+ years of experience managing B2B/B2C software products in an agile software development environment.
  • Exceptionally imaginative, collaborative, and truly excited about building great product features and experiences.
  • Strong track record of full lifecycle product development
  • Bachelor's Degree required; MBA (or equivalent) will be a plus
  • Define product go-to-market (GTM) process, GTM strategies, plan timelines, launch scenarios, pricing, and promotions, etc.
  • Extensively reliant on data driven insights to inform which features to prioritise for development and to also size the opportunity landscape.
  • Persistence and a whatever-it-takes approach to ensure that your product and team are successful.
  • Self-motivated, quick and assertive, Extremely detailed oriented and organised.
  • Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
  • Experience leading products that require coordination of many stakeholders and cross functional teams
  • Exceptional verbal and written communication skills.
  • Ability to "roll up your sleeves" to do what is needed in urgent situations while maintaining a big-picture” view.
  • Attractive performance related quarterly bonus
  • Stock options in a $250 million funded Series D scale-up company
  • Hybrid working
  • 24 days annual leave + bank holidays
  • 2 x Builder family days each year
  • Time off between Christmas and New Year
  • Generous pension contributions
  • Private medical & dental insurance provided by AXA
  • Access to our Perkbox
  • A "work from home" equipment allowance